I am a member of India Today Book Club (ITBC), which I assume is a marketing organisation promoted by India Today group to sell consumer items to consumers termed as members.
ITBC send you sms messages day in and day out offerring a range of consumer articles: shoes, sun-glasses, shrits, books, CDs etc. etc.
I responded to one of their sms some time in January and placed an order for a white shirt which was delivered to me some time in February. On opening the parcel I realised that the shirt was on a thin fabrik and not fit for wearing in winters. I decided to wear it in April 1st weak. As the shirt was a bit soiled/ dirty due to pinned packaging, I gave it a light wash and ironed it. to my surprise, it showed a number of air-bubbles on the collar. The fusing or pasting of the collar with the inner lining was extremely poor and the bubbles were so prominantly visible that one could not wear the shirt.
I wrote to ITBC on 9th of April and got the reply that since I had worn the shirt, it can not be replaced. I wrote back how did they assume I wore it, it was lying absolutely unused. To this they replied that it has become an old matter and they can not do any thing. The help line numbers politely refuse to address the main concern: replacing the poor quality shirt or refunding the money. Though the shirt can easily be returned to their vendor for the obvious manufacturing defects, ITBC is shrking responsibility and I have been taken for a ride. I am stuck with the defective shirt. Can I go to consumer forum???
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