I had booked the 'Book My Holiday's' package from BagItToday in Jun last year. As per the contract I can plan my trip within a year time frame. I planned my trip for Jun so was trying to reach Affordable Sales Promotion Pvt Ltd' (Its a third-party which actually process the holidays) on their customer care #. After more than 20 unsuccessful attempts to reach affordable Sales service in a span of 4 days, I gave up and straight away courier my request with Rs 750/- draft. Everything was sent as per the instructions to the address specified in the template. But courier returned saying there is no such company at specified address. When I called BagItToday, they said the address changed. THEY HAVE NEVER COMMUNICATED THE CHANGE OF ADDRESS IN PAST. I resent the documents to a new address. AGAIN IT WAS RETURNED BACK SAYING AFFORDABLE SERVICE REFUSED TO ACCEPT.
When I spoke BagItToday, they tried to redirect me to Affordable sales promotion (which was not responsive at all) saying its a third-party problem, Upon several request they logged a complaint (#779792) and ask me to wait for 4 days. Its more than 5-6 days, no one has called me or sent me a e-mail. Now I am a state where I can't extend my holidays plan in monsoon.
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