Airtel
My Porting Request to airtel is not accepted

I want to port my virgin no to airtel

I had given my documents to nearest airtel outlet on 11th june. I got new sim and the executive said that my no will port in 7 to 8 days. Now 14 later when i contact airtel costumer care they said that there is no request for porting my no becoz my documents are not given to airtel by outlet.

Now i m in trouble what to do

my no is 9250316328