This is regarding an order placed me (Order Number 880091935) for Samsung Superb. I received a call from Mr. Syed of India Today Book Club from Number 011-30818600 . He promised and confirmed me on phone that there will be a lucky draw on 31st March and I will be part of Sweepstakes of 60 Lakhs. Along with that he confirmed that I am confirmed winner of consolation prize of INR 10, 000/- and he was enquiring about my bank account name for preparing cheque.
He also confirmed that I will be getting this as Demand Draft / Cash or Cheque which ever I prefer..
But to shock of my life when I called 011-40502424 I came to know that there is no Cash Back or anything on my purchase and the order placed will only be delivered within 10 working days and they confirmed on mail also that they are not giving cash back, on 19th March.
On 20th March they confirmed that the order is cancelled on my request and they will be refunding the money. (this also in writing on mail).
On 22nd March they confirmed that the refund will be thru a CHARGE BACK and will be credited to my credit card a/c.
After vigorous follow up on 27th March they confirmed that the Charge Back and refund will not happen because the order is fully processed and same is dispatched.
Their permanent lines on mail are "We value our customer and trust that you enjoy our products. Your valuable association with the India Today Book Club means a lot to us. Assure you of our best possible services always. - which never happens.
They also gave these details For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days).
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