Dear Sir,
Please note that I have booked my air ticket for round trip with Air India, Kolkata to Delhi on dated 29th Oct through Yatra.com, detail as below:
My Name: Mukesh Agarwal
Yatra Reference number is 29101013920
1-From Kolkata to Delhi Flight no. AI 681 from NSCBI Airport, Airline PNR 5WFKOB
Departure Time was 20:00 Tue 02 Nov 10
Arrival Time was 22:20 Tue 02Nov 10 at IGI Airport
But flight was late up to 2hr30min.approx –Regarding this no announcement /proper information provide at the air port, finally this flight arrived at Delhi air port at 00:30 Wed 03 Nov10, after that luggage came on the belt after 2hr30min approx (at03:00approx) also there was no proper information at the Delhi Airport.
2-From Delhi to Kolkata Flight no. AI 112 from New Delhi IGI Airport Terminal 3, Airline PNR 5WDDQ4
Departure Time was 13:30 Mon 08 Nov 10
Arrival Time was 15:40 Mon 08Nov 10 at NSCBI Airport
I reached at airport at time 11:30 but there was very crowd at all the boarding window at F and G, no any announcement/information at the air port, system was not working properly, I received my boarding pass at 15:30 (Approx 4.0hr I was in queue), it was very pain full it is totally harassment by the Air India, nobody was listening, no information I was feeling that totally system was collapse. Finally flight takeoff at 17:15 approx from Delhi Airport and arrived at Kolkata at 19:25approx, after that I came at the required belt conveyor to receive my baggage but, I found that my Baggage was missing. TN Baggage Tag number is 98120077. It is totally negligence of the Air India, if they cannot run the airlines then must be ban. I fill up the PIR form at airport and lodge the complain at Air India office at the Kolkata Airport but I have not received my Baggage till that time and no satisfied answer by Air lines. Some more passengers also losses him Baggage with this flight.
I do not understand that what I can do, so I am giving this complain to you, please don’t ignore and please help me and do something.
Regard's
Mukesh Agarwal
[email protected]
09051015686/09422695686
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