My husband, two daughters and I trevelled to Singapore on AI 480 dated 28 dec. We were travelling there to admit our elder daughter to college, hence, for all the formalities to be completed.we were to stay in Singapore for 10 days. Also, we were travelling with 5 checked in bags and no hand bags. To my utter shock, dismay and horror, the heaviest bag weighing 35Kgs.did not reach the destination. We completed the formalities at the Lost Baggage Section and were handed over a Property Irregularity Report. We were told that as soon as the bag was traced, we would be informed. We were given two tel.nos.where we could enquire about the status of the bag. KINDLY PAY SPECIAL ATTENTION TO THE REST OF THE COMPLAINT... I chose AIRINDIA OUT OF LOYALTY TO THE NATIONAL CARRIER, but I must say here that it was one of the most humiliating experiences in all my years of extensive international travel. No country in the world must be treating their citizens as shabbily as this. We received absolutely no communication from the airline about the bag, and all the calls that we made on the 2 nos.given were not received. NOT EVEN ONE CALL WAS ANSWERED.All my personal effects were in the bag which was missing. Most naturally, after checking into the hotel after a considerable delay at the airport, we were forced to go to the shops as I had to shop for my basic necessities such as toiletries, lingerie and a pair of clothes. We were in a foriegn land with limited resources meant mainly for our daughter, having to waste it as the airline had not delivered my bag. The next day, after still not getting any call fromthe airline and no response to the hundreds of calls that we made to the airline, we had no choice but to go to the airport to enquire about the bag. It was a huge task trying to contact the Lost Baggage Section from outside the airport as the same problem persisted. They were just not answering the phone. Subsequently, I was issued a police pass to enter and utterly harassed when I reached their, I was asked very rudely, as to why I had made the trip to the airport, I was in tears as I had absolutely no clothes or shoes to wear. My elder daughter had to move into the hostel and items of her use for her hostel room were also in the bag. At times like this, the frustration is extremely high, since we were having to spend on things which were necessary, but because of some negligence on the airline's part we were having to suffer the consequences. And to make it worse, the INSUFFERABLE ARROGANCE of the staff. Respectable people treated as if we were out to make a fast buck at the cost of the airline. Taxi charges were not offered or given to us and to top it all, the bag had vanished into thin air. For the rest of my trip my bag was not located and till date I have not received a single call from the airline about the bag. I am extremely agitated about the attitude of the airline and the nonchalant behaviour of the staff towards its passengers. I had been waiting all this while since I had been hoping against hope that my bag might still be traced, as I had submitted a detailed list to the lost baggage here of the items in the bag, but after all this time, I realized that this is not going to happen. I must reiterate here that I expect a prompt reply to my complaint and also inform me when to expect my bag.
POONAM BHALLA
CONTACT:9910090319
E-MAIL ADDRESS: [email protected]
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