My aunt lost her baggage today with the Air India. She was coming from Norht America to New Delhi. The Flight to New Delhi was disgusting as they took 4 hrs to tell the passangers that the luggage is delayed! You are 100% RIGHT!! It is indeed a 3rd rate service! I have resolved never to fly Air India and be disgusted. God helps this Airline! I feel bad as I am of Indian Origin and it is not nice to have such an experience being related to the Airline of the country of my Origin.
I hope some sense of responsibility strikes with Air Inida officials and they get their acts together. They can do it!! However, someone needs to act on it. Some high executive needs to take a firm action to drastically improve their brand and customer service.
All the best Mr. Executive! I hope you can accomplish this tough task.
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