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From: [email protected]
To: [email protected]
Subject: RE: LUGGAGE MISPLACED - BOMAI85410
Date: Wed, 12 Jan 17:03:29 0530
Sir,
I have been in constant followup with the airlines regards my missing luggage on mail and also thru phone.
I have been very very disappointed by the manner in which my complain has been handled.
So far.
1/ there has not been a written revert to my mails. Youc an see trail mails below
2/ have only got an officer to speak to twice - once telling me they were trying to trace and the other that the server was down and I would rec a revert which of course has not happened!
Today I was told by staff who are clearly not too bothered and who have no concept of customer service
1/ it is the shanghai handling agents problem as your baggage did not have a ticket
2/ it is the problem of the delhi airport authorities as there is a mess in delhi
3/ the airlines has taken a complain down which is the most that could be done in the situation
For me... I have handed the baggage to the airlines
1/ who were careless enough not to give me a baggage ticket inspite of my asking at the time of aircraft boarding and assured me that all would be in order
2/ who never informed earlier that there would be a change of aircraft in delhi which has resulted in my baggage being misplaced.
PLEASE REVERT ON HOW THE AIRLINES WILL COMPENSATE.
In case of non revertal latest by tmrw, I will be initiating legal proceedings
Marietta
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From: [email protected]
To: [email protected]
Subject: RE: LUGGAGE MISPLACED - BOMAI85410
Date: Fri, 7 Jan 11:55:09 0530
Dear Sir,
When I called the offices of AI on 5th jan, was told that the servers were down and there would be a revert once systems are back up.
Hoping that your systems are back up now and I will receive a revert.
regards
Marietta
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From: [email protected]
To: [email protected]
Subject: RE: LUGGAGE MISPLACED - BOMAI85410
Date: Mon, 3 Jan 16:00:16 0530
Dear Sir,
Received a call on 29th Dec from an airline official soon after my earlier mail informing me that they were STILL IN THE PROCESS OF TRACING THE LUGGAGE.
We arrived in India on 19th Dec... and even as of 10 days (as of the 29th Dec) and today the airlines is in the process of "TRACING".
Even then, the AI continues to stress on its very redundant 21 day policy of wait... DOES THE CHANCE OF FINDING THE BAGGAGE INCREASE WITH TIME???
The longer the time taken in the "TRACING" process the lower the probability of " FINDING" the baggage!
Please can I have a revert on the situation that is correct and honest
regards
Marietta
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From: [email protected]
To: [email protected]
Subject: RE: LUGGAGE MISPLACED - BOMAI85410
Date: Wed, 29 Dec 14:29:04 0530
Dear Sir,
Once again, although I have sent reminders and continue to call the offices of AI, I get no repsonse.
There are NO officers to answer telephone nos - 28318107/ 8/ 9... WHY ARE THESE NUMBERS GIVEN TO ME???
WHY DOES AI CHANGE AIRCRAFTS IN DELHI WHEN THEY CANNOT MANAGE THE LOGISTICS OF GETTING PASSENGERS AND THEIR LUGGAGE
TO DESTINATION WITHOUT HASSLE???
Like I have mentioned previously I will go legal if a reply is not received by me.
Please revert.
Marietta
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From: [email protected]
To: [email protected]
Subject: RE: LUGGAGE MISPLACED - BOMAI85410
Date: Tue, 28 Dec 15:18:01 0530
Dear Sir,
I have called numerous times and am yet to receive a reply to my mail.
Please can I have a revert from AIR INDIA on my luggage which they have lost in transit.
I will be forced to take legal recourse in case of non revertal by the airline.
regards,
Marietta
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From: [email protected]
To: [email protected]
Subject: LUGGAGE MISPLACED - BOMAI85410
Date: Wed, 22 Dec 18:29:42 0530
Dear Sir,
Have been trying in vain for the last couple of days to trace my baggage!
Travelled on the Shanghai - Delhi - Mumbai AI349 flight of 19th Dec.
A handluggage which was a dark navy Samsonite case was taken from me before I entered the aircraft and put into the luggage hold.
This luggage has been misplaced by the airlines and have called numerous times but to no avail. My complain file no is BOMAI85410
There were a lot of passengers on the AI349 shanghai - mumbai sector who have lost luggage thanks to poor service at the Delhi airport.
Could I please have a reply from AI on the status - would appreciate a reply as it is already 5 days!
Marietta Fernandes
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