On 7 dec '09' I booked Reebok Kit @ Rs. 3199 under order no. 880026644 after 8 days I received call from India Today that my earlier order cannot be processed due to non debit of maney from my credit card so I have to rebook the same as the existing order stand cancelled.
So I rebooked the same under order no. 880032955 . When I enquired for the delay in despatches after 3 weeks I came to know that both my orders are valid & they have received the money for both the order on the second day.
Then they wrote me that order cannot be cancelled & the solution they gave me that I should not take one parcell & return back the same, after that I shoould request for the repayment of same.
My complaints are
1: Why they confirmed me that they have not received the payment but acually as per card statement they received the payment on the next day.
2: Why they did not cancelled my first order when I was told to book the Reebok Kit again.
3: Delay in despatches as three weeks have passed.
Regards
Manish
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