I have ordered on pair of shoe using internet but trasaction was failed in month of July 09. I did another effort using another card which was successful. Later i received two items. I returned one of item which they aknowledge by mail. Now i requested them to refund money. They are trying to avoid by putting some other
reason. I am putting whole correspondance for clarification. RE: Supply of two items against one order and charged
Wed, April 7 9:36:02 AMFrom: Response View Contact
To: Dhananjay Sinha
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Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have received your order back but not the same which we have dispatched Reebok shoes no 9 missing from the parcel. Kindly intimate us regarding the same.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Thanks & Regards,
Sukant
Executive Relations
India Today Book Club
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From: Dhananjay Sinha [mailto: [email protected]]
Sent: Tuesday, April 06 4:02 PM
To: response (ITBC)
Subject: Fw: Supply of two items against one order and charged
Dear Sir
I am still waiting for response from your side rather this is reminder. I have all readey attched all available credit card bill of concerned months.
Sincerely
Dr. D.K. Sinha
&-- Forwarded Message &-
From: Dhananjay Sinha
To: Response
Sent: Fri, April 2 1:10:15 PM
Subject: Re: Supply of two items against one order and charged
Dear Sir
I am attaching the copies of credit card details. But please check your records whether you have made any such payment in past. May i know what do you mean with auth code?
Sincerely
Dr. D.K. sinha
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From: Response
To: Dhananjay Sinha
Sent: Thu, April 1 6:24:33 PM
Subject: RE: Supply of two items against one order and charged
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we request you to kindly provide us the scanned copy of your credit card statement along with the auth code so that we can check the details and inform you the same.
Waiting for your revert.
We value our customer and trust that you enjoy our products.
Your valuable association with India Today Book Club is prestigious for us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Sukant
India Today Book Club
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From: Dhananjay Sinha [mailto: [email protected]]
Sent: Thursday, April 01 1:11 PM
To: response (ITBC)
Cc: dkgmail
Subject: Re: Supply of two items against one order and charged
Dear Sir
Finally i am sending scan copy of my credit card for the needful. After completion of process please inform me.
Sincerely
Dr. D.k. Sinha
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From: Response
To: Dhananjay Sinha
Sent: Sun, July 12 4:04:24 AM
Subject: RE: Supply of two items against one order and charged
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we have received your order back. We request you that kindly provide us the scan copy of your credit card statement if you have wanted the refund against the same.
Please note your Membership number ITBC08689441 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club
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From: Dhananjay Sinha [mailto: [email protected]]
Sent: Friday, July 10 12:36 PM
To: response (ITBC)
Subject: Re: Supply of two items against one order and charged
The order which i received was OGA 090055701/ invoice no ORA090054164 and membership number were ITBC 0918405 dated 21st June 09and order which i returned with DTDC was having invoice no ORA 090074442IN, dispatch number 3718 and membership number ITBC 08689441 dated 21st June 09.
Dr. D.K. Sinha
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From: Response
To: Dhananjay Sinha
Sent: Friday, July 10 4:24:45 AM
Subject: RE: Supply of two items against one order and charged
Dear Member,
We thank you for your mail to us.
With reference to your mail we request you that kindly provide us your order number which you have received or which you have returned so that we can check the details and inform you the same.
Waiting for your revert.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club
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From: Dhananjay Sinha [mailto: [email protected]]
Sent: 07-09 17:48
To: response (ITBC)
Subject: Re: Supply of two items against one order and charged
Dear Sir
I had sent the goods by courier way back but till date no response came from your office. If consignment has not reached then i have to see the concern company. The goods was sent by DTDC on 27th June with consignment number Z 92060332. Please do the needful and inform.
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From: Response
To: Dhananjay Sinha
Sent: Sunday, June 28 4:03:48 PM
Subject: RE: Supply of two items against one order and charged
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail, we would like to inform you that as soon as we get in our office we will definitely inform you and do the needful.
We request you to kindly quote your member-ship number in all future correspondences with us.
For further queries & assistance please feel free to call at our helpline 011-40502424/1800 1024242 (Toll Free no.)
Thanks & Regards,
Susheel kumar
India Today Book Club
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From: Dhananjay Sinha [mailto: [email protected]]
Sent: Sunday, June 28 3:06 PM
To: response (ITBC)
Subject: Supply of two items against one order and charged
To June 27
Living Media India Limited]
India Today Book Club
B-47, Indira Enclave, Neb Sarai,
New Delhi, 110068
Subject: Supply of two objects for one order.
Dear Sir,
With due regard, I ordered for Reebok shoe and flooter on June 18 using my ICICI debit card and turned to be failed transaction but money was withdrawn from account (mail enclosed). Later on, I received call from your office and I ordered next day using my credit card. Later on, I received two parcels from your office which really surprised me. I had a discussion with your executive yesterday and as per his instruction, I am sending back the parcel with necessary documents.
Sincerely
(Dr. D.K. Sinha)
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Dear Dr D K Sinha
Thank You for your order.
Your Order ID is: MITBC-WEB-22436498. (Please note the order id. no. for future reference.)
You had tried to make a credit card payment for an amount of Rs 2499.0. However, the transaction was unsuccessful.
Our executive will call you soon to help you conduct the transaction through secured phone payment technology.
Kindly give us 3-4 weeks for processing of your order from the date of confirmation.
You will receive an email and a sms with your dispatch details once your order is confirmed with us.
For any further assistance call us at 011-40502424 or email us at [email protected] quoting the above mentioned order id
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Thank you for your order. We wish to inform you that your order has been put under
process with order no INTERNET/0GA090073964. The order value is Rs. 2499. You will receive an email and a sms with your despatch details soon.
Thank you once again for ordering with India Today Book Club
For any further assistance please reply to this email or call us at 011-40502424 (10 a.m.
to 6 p.m.) or SMS ITBC to 52424.
Yours Sincerely
India Today Book Clu
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