I have place a order thru online shopping site Naaptol club. My order no was 2955111 of Product- Levis- Mens lot ol 306 1423 jeans. On 24th Dec'11 i have received my parcel and received the wrong product. Eventhough the invoice showed the same product number i ordered, when i opened it is Levis lot ol604 1339
I have complained with the product and called his customer care no. 9223526148 and even sent mail but they didn't respond to any of the mail and when i called them they are just escaping from the complaint
my complaint no is 2185339
Finally they told me to send the product to following address
M/s J.S. Associate
No-2, Mangesh Industrial Estate,
Shubhash Nagar, mulund link road
Nahur west, Mumbai-400078.
He told me that sent your jeans to this address with a complaint letter and after receive your parcel we will refund your money within 21 days. I have asked him who will bear the courier charges to refund this product, he told this will be paid by you as per his norms. I have asked him that this is your fault that you will give me wrong product than he cut the phone. Again i have called him than he told these are company rules.
Sir i want your help against this case. this is not the case of Rs. 991/- or courier charges . this is the cheating to a consumer. we order any product seeing the catalog
Waiting for your reply.
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