To The Director,
Eureka Forbes Ltd.
Konkan Co-operative Housing Society Ltd.(Ground Floor),
Plot-123, Lt. P.K.Marg, Mahim,
Mumbai-400016
Sub:- WORST PERFORMANCE OF THE AQUAGUARD TOTAL RO
MODEL (UNIT. NO. 1222208078026138
Ref:- Eureka Forbes Ltd. Money Receipt No.124 No.021285 dated 02.10.2007 and Customer's code - 1003755606.
Dear Sir,
With reference to above I would like to inform you that I purchased the subject set from your Sales Executive (Mr Abhijit Saha, Code No.9002410 on 02.10.2007 with 2 years Warranty period. Your Sales Person was successful enough to convince us to get the item purchased (though the Job of Sales Executive is to sell Comb to a Bald). However they neither told about the disadvantage of the Model such as huge wastage of water (initially wastage was 5 Liters of water to get 1 Liter pure water) nor about the replacement of Membrane and Filter every year. Now the wastage has become more than 20 times. I am very surprised to note how your Research & Development department gave clearance to launch such a model in the market where huge quantity of water is getting wasted. Wastage of such huge Natural Resource which is called “LIFE”, is nothing but a loss to the Nation & Natural resource.
After purchase of the above Set, we had to call your Service Representative at least 15 times for either repairing the non-functional IC, SMPS, Water Senser etc.(which took at least 2 weeks) or for cleaning the Filters, as flow of pure water was minimal.
Finally they have told that the performance of the Set is not satisfactory. Moreover getting pure water is also likely to stop very soon unless Membrane and Filters are replaced immediately at our own cost (approx. Rs.2500/- or more).
Since it is still under Warranty period, hence you are requested to please arrange to replace the Membrane and the Filters free of cost (as per Service Manual Plan Page-1 point 3 without further delay otherwise there will be no other alternative but to go to “Consumer Court”, “Media” and ultimately to “Court of Law”. Only in the small Complex of ours (Club Town Estates, 87-Dum Dum Dum Road, Kolkata-700074), there are innumerable people complaining about this model which only emphasizes the failure of this model and the indifference of the company like Eureka Forbes towards its customers.
In anticipation for immediate necessary action.
Dated the 20th July,
2009
Yours Sincerely,
(P.K.SEN)
Block-3, Flat-H (3rd Flr)
Club Town Estates, 87-Dum Dum Rd
Kolkata-700074
Phone/Mob. No.(033) 2513-5192/(033) 3028-9537/09433439537
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