Hi,
This is Ashish Trehan, my refund reference number < RE09001863>. as usual i again received the same email from india today asking for some more time, does anyone really read the emails comes to india today because everytime i sent you email i get the same kind of response asking for more & more time. why should i give time, am i asking for some charity i am only asking for money which belongs to me and trust me i wont let you go the more you are delaying the process the more problems you are creating for yourself. please read the chain of emails below and you see since how long i have kept patience and you are telling me to give you some more time.
Also please STOP doing copy & paste to the emails you send, even a fool can make it out that you dont read emails and it seems that you really dont care about your consumers & there problems. Dont forget what you give is what you get, the problems you are giving me they might come back to you and might come back hard.
I have enough chain of emails which can easily show how long i've kept patience and the only reason i dont prefer to call your 40502424 phone number is because i dont want to waste any more money on makign STD calls and waiting for half an hour. i use to think that India today is a big organisation, i never knew that you dont have Rs.5999 to refund back to the customer. if required please take a small loan and REFUND ME MY MONEY BACK.
this time its enough and if required i am ready to go to consumer court now and i'll make sure that i'll not only take my Rs.5999 but also claim for teh interest in it, plus the problems i've been through and plus my lawyers fee, for companies like yours you should get heavy penalty then probably you'll start understanding customers problem.
Below is my credit card no. from which i have made the payment to India Today, please REFUND back the money to my credit card at the earliest
HSBC Card No: - 4476-9212-0365-1033
I have always hoped that i'll get co-operation from you, lets see what excuse you can come up with this time.
Thanks
Ashish Trehan
91-9870340792
& On Sun, 31/1/10, Response wrote:
From: Response
Subject: RE: online complaints
To: "'Ashish Trehan'"
Date: Sunday, 31 January, 1:21 PM
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that kindly wait for some time you will receive your refund very soon.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Ashish Trehan [mailto: [email protected]]
Sent: Sunday, January 31 11:59 AM
To: response (ITBC)
Subject: RE: online complaints
Hi,
This is Ashish Trehan, my refund reference number < RE09001863>. received email from you stating that the issue regarding my refund will be solved and i'll receive my back back in 10 days. it seems that either you dont read my email or you all have a standard answer to any queries comes to you.
i have tried to explain you in all my emails that i am waiting for my money to refunded back to me since August and all i am getting is fake promises, please let me know what step i need to take to get my money back if required then lets go to consumer court however please keep in mind that if we do settlement in consumer court then you'll need to pay much more then Rs. 5998.00/- becasue then i'll ask for all the interest i have paid since August. if you read all my emails then you'll see that i have been really patient & co-operative in everything however there is limit to everything.
Please look into this matter at High Priority, if required talk to your Senior's and show them the chain of emails which i have sent you and i hope this time i'll not get the same standard reply infact i should get my money refunded back rather then any reply.
Looking forward to get your co-operation, to solve this issue.
thanks
Ashish Trehan
91-9870340792
& On Mon, 18/1/10, Response wrote:
From: Response
Subject: RE: online complaints
To: "'Ashish Trehan'"
Date: Monday, 18 January, 4:12 PM
Dear Member,
Please accept our sincere apologize for the inconvenience caused to you due to non-receipt of refund.
We regret to inform you that the matter has been already forwarded to the concern department. The refund is currently in process.
There are some internal formalities which we have to follow up to arrange your refund of Rs. 5998.00/- so we request you to provide us above mentioned time to look into this matter.
Hope you shall bear with us in the interim.
We value our customer and trust that you enjoy our products.
Please, quote your refund reference number < RE09001863> for future interactions.
We shall be happy to render any further assistance or clarification that you may require.
Please call us on (011-40502424) 9:30 am to 6:30 pm, all 7 days)
Or email at [email protected]
Warm Regards
Prachi,
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Ashish Trehan [mailto: [email protected]]
Sent: Monday, January 18 1:14 PM
To: response (ITBC)
Subject: Re: online complaints
Hi,
My Name is Ashish Trehan, & My reference No. is. I have sent you an email last month regarding the refund of my money. I received email from your end stating that my money will be refunded as soon as possible and at the max it will take 25-30 days however so far nothing has been done ont his issue.
I am not sure what exactly India Today is upto, since August i am requesting my money to be refunded back to me and i am not asking for any charity. i can understand that these things take time however how long a person should keep his patience, its been over 6 months i am being patient that my money will be refunded back to me and now things are getting beyond my control. if you would be at my situation and if you need to pay interest on the credit card for a product which is not with you how would you feel about it. please understand my situation and rather then give me assurance & fake promises please do something and refund back my Rs. 5999 to my card.
I hope this time you'll really take some action rather then promises. Incase if you need any assistance from my end then please feel free to call me on the below numbers.
Thanks.
Ashish Trehan
91-9870340792
91-8080776886
& On Fri, 18/12/09, Response wrote:
From: Response
Subject: RE: Money not Refunded since august (Membership No: - ITBC0990835)
To: "'Ashish Trehan'"
Date: Friday, 18 December, 11:20 AM
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that your refund is under process from our end we request you that kindly wait for some days you will receive the same soon.
Please note your Membership number ITBC0990835for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Prachi
Executive Relations
India Today Book Club
&&&&&&&&&&&&&&&&&&&&&&&&&&--
From: Ashish Trehan [mailto: [email protected]]
Sent: Wednesday, December 16 1:55 PM
To: response (ITBC)
Subject: Money not Refunded since august (Membership No: - ITBC0990835)
Hi,
This is reference to one of the order's which i have placed with India today in August for a kodak digital Camera, the camera was not in good condition when received after that i spoke with your executive and i've been told that please send back the camera to B-47, Indira Enclave, Neb sarai, New Delhi - 110068. I sent the camera back and its been delivered on the 25/09 and i've been told that your money will be refunded back to you within 15 days. its December now and i am still waiting for my hard earned money to be returned back, when i place this order my credit card was charged for Rs. 5998 and every month i am paying interest on this money. on top of that whenever i call at 011-40502424 i need to hold on for atleast 20 mins. I am in mumbai and you can very well imagine that how much it costs for makng STD calls everyday for 20 mins.
Please understand my situation and put yourself into my shoes and think, i am paying interest for something which i dont have with me and also spending money on STD calls to get my money refunded back to me.
Below are the details you might need in order to look into this matter.
Invoice No: - ORB090000600
Invoice Date: - 20-Aug-09
Order No: - 0GB090000690
Order Date: - 18-Aug-09
Membership No: - ITBC0990835
Courier Receipt No: - 157504853
In case if you wish to reach me then you can contact me at the number mentioned below.
Hope to get your co-operation on this in timely manner.
Thanks a lot,
Ashish Trehan
9870340792
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