FW: Complaint regarding telesales staff commitments
From: Vikram Verma ([email protected])
Sent: 13 March 14:05PM
To: [email protected]
Please find below the details of a complaint I have raised earlier.
Request prompt action to get me the promised shipment.
Regards,
Vikram Verma
Membership Number - ITBC10239887
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From: [email protected]
To: [email protected]
Subject: RE: Complaint regarding telesales staff commitments
Date: Sat, 13 Mar 13:42:48 0530
Dear Mr. Amit Kumar,
I was given no booking reference. I was told thaty my cellphone number 98203 37843 was the reference I could use.
I have now received the shipment of home theater system. But it is not a wireless speaker system as was promised to me.
In addition, I have received no information regarding the gift vouchers for jewellery.
You support staff on the number 011-40502424 were rude when I complained and told me - "anyone will tell you anything on the phone and you will believe them..."
Please get me the number of any senior person to speak to. I do not believe in these emails and India Today Book Club any more.
Vikram Verma
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From: [email protected]
To: [email protected]
Subject: RE: Complaint regarding telesales staff commitments
Date: Mon, 15 Feb 11:28:08 0530
Dear Member,
We apologized for the inconvenience caused to you.
With reference to your mail we request you to provide us your order booking id so that we can check the details and inform you the same.
Waiting for your revert.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Amit Kumar
India Today Book Club
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From: Vikram Verma [mailto: [email protected]]
Sent: Sunday, February 14 5:26 PM
To: [email protected]
Subject: Complaint regarding telesales staff commitments
I received a call from your telesales department on 8th or 9th of February with the following particulars -
1) Offer to be a part of a lucky draw worth Rs. 8 Lakhs
2) To buy one of 4 products (each communicated to be around Rs. 30, 000 and available to me at a price range of 7, 000 to 9, 000
3) Reebok watch as gift along with the order
4) Gift vouchers to purchase jewellery worth Rs. 25, 000 from www.bookclub.suratdiamond.com.
I purchased a Phillips Home Theater System worth Rs. 7, 598. I was told that it would be shipped to me within 5 working days. I was also given two gift voucher codes - IB 526903356, IB 529813256
On trying to purchase jewellery through the website, the discount offered on a single gift voucher was only Rs. 5000! Which means that two gift vouchers add up to only Rs. 10, 000 and not Rs. 25, 000 as was promised.
Contacting the customer care, I was told that there are no gift vouchers of Rs. 10, 000 or Rs. 15, 000. There was gross misleading if this is true.
Secondly, I was told that the shipment would take at least 14 working days. This is another mis-statement as I was told the shipment takes 5 days.
Can someone please intervene to
(a) Get me the gift vouchers with the correct amount as promised?
(b) Ensure that wrong commitments are not given by your telesales personnel.
(c) I was also told that a holday voucher which was not honoured earlier would be re-activated. Can I get a confirmation on this?
Regards,
Vikram Verma
91 9820337843
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