Eureka Forbes - Water Purifier
Poor after sales service and defective equipment

I bought a new Eureka Aquaguard water purifier with hard/soft water converter paying 15K. But just after 5 months of purchasing, it had several problems and I had to incessantly follow-up with the service people to get it rectified.

Now that there is a recent problem where water is NOT at all getting purified, I am asking for a replacement of Equipment but they are NOT agreeing for it. For every problem they are quoting it as simple problem and do some minor resolution. But next time there is a new problem. With a kid at home, I am seriously worried about the health hazards with water from Eureka as we use this for all drinking/cooking purpose.

Can you pl suggest as to how to get the equipment replaced or get my money back so that I can buy some other product who are more reliable and worthy.

I hope that atleast ONE RESPONSIBLE PERSON FROM EUREKA IS LOOKING INTO THIS AND WILL ACT!!! (high hopes though)