Hi,
I am Mahesh from Pune. My bagittoday member id is ITBC10413730. On 2nd July I put purchase order through bagittoday. This I did by seeing quarter page ad from India Today group in ‘Sakal’ news paper dated ‘02/07’. I thought as this ad was from India Today group which is brand to trust. I put my order by paying thru IVR system using my credit card. I can see money of worth 3298/- got debited from my credit card on 2nd July. During booking this order person communicated me that I will receive my kit in next 14 days. That means by 16th July I should have received it. He did not mention any condition of stock availability by that time.
After booking this, I received email notification from them. In it, it was mentioned that I will receive my order in 14 days. Still date I haven’t received my ordered material and still day before yesterday I did not received any communication on any kind of delay in this delivery. When I sent email to [email protected] for asking about status, I received communication that they are not having material in stock. I am doing follow up with them on this but not receiving any good answer to justify delay.
As this is from India Today group, after this I tried to collect diffrent email contact from http://www.indiatodaygroup.com/contact.php website.
I forwarded my Complaint to below people:
INDIA TODAY BOOK CLUB
Contact:
Vivek Gaur,
CEO, Competent House,
F 14 Connaught Place, New Delhi 110 001.
Tel: 011-23736970-78
Email: Vivek Gaur’s Office
Website: http://www.indiatodaybookclub.com/?
And
SUBSCRIPTION & CUSTOMER SERVICES
Sunil Raina,
Senior Manager,
Subscriptions & Customer care
Email: Sunil Raina’s Office
Still date I did not recieved any reply from them. I got multipule reply from [email protected]. In one reply it was mentioned that material is arrived and now it is in stock. THey will be sending it in 2 days. And in another email they mentioned that it is not in stock and still 10 days require for them to send it my way.
I am very upset with the kind of service which bagittoday providing to me as customer and now they are saying that it will take few more days to deliver my order. The kind of communication which I am receiving is frustrating and I really don’t know about how much I have to trust these people going ahead.
I would like to make humble request to you to please look into this issue to get it resolved ASAP. I would also like to request other people to think twice before putting order with bagittoday.com.
Thanks!!!
Mahesh
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