I have booked a ticket for train no. 2562 New Delhi Muzaffarpur Swantrata Senani Exp.on 31/05/09.My ticket no. was 56200441 and PNR No. was 252 - 3087482.The status at the time of booking was WL/23.Class 2A.My ticket was confirmed on the journey date i.e. on 05/06/09 in 3A Class. When I asked the TTE the reason for degrading my journey class. He asked me that since the 2A coach was not available, my ticket has been confirmed in 3A.He gave me a refund receipt and I was told that I can claim the refund at any reservation counter across India. When I went to Shalimar Bagh New Delhi reservation counter after a long wait in Queue, I was told that the system shows that no refund is allowed. When I met the chief supervisor of Shalimarbag reservation counter Mrs. Neelam Sharma Ph. No. 01127497557 she told me to enquire after two days. When I again went today, I have been told to go to either New Delhi station or the destination of my journey Muzaffarpur. Kindly register my complaint and suggest me the right way.
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