I have booked this item online on 31/01/09 and the same
goods mentioned below was received by me on 19/02/09. But
the size mentioned for the shoe and the track suit during
the online purchase and the actual size received are wrong.
I have talked with the phone banking representative on the
same issue on 19/02/09 and told him the problem. On his
advice I have send back all the items along with a complaint letter to the delhi address on 20/02/09 via Blue
dart courier. It was also told to me that the cost of the
courier done by me for returning the gifts will also be paid
by the as the mistake was done at their end. I would like to
know when will I receive the correct material and the cheque
of Rs 575 (bill enclosed with the courier) which has been
incurred by me for couriering back the wrong goods.
Also I would want to know why another mail has come to me
after this mail to state that you have not received the
payment. If you have not received the payment then how come
you made the delivery at the first time. I am attaching this
mail also. For your information as per my credit card
company the payment has been done to your company. I had a
talk with Mr Amit in your office on 28/02/09 and he told it
might be a system error and he also informed to contact him
today. But I am unable to get him on phone for the whole day
and hence this mail.
After this I called up the call centre and had talked with Ankit on 05/03/09, Sourav on 13/03/09 and Sumit on 19/03/09. All the time people are doing thier best to send the items within 7 days and not willing to do the same. Mr Ankit promised by 7 days. When I contacted them on 13/03 Sourav told by 21/03 I will receive the items and now Sumit on 19/03 tells he want another 10 days.
This company is cheating everybody. They don't want to give proper gifts as promised in their website and they only cheat people by swindling money from them.
PEOPLE SHOULD NOT TRANSACT WITH THIS COMPANY
I would expect a prompt reply on the above and also a quick
delivery of the goods and the cheque of Rs 575. The correct
size of the shoe is 8 USA or 42 Europe size and for the
track suit it is large size. Please mail me when I can get
the things.
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