Hi,
I had ordered for a couple of watches from India today book club during the 2 week of February and the product has not yet been delivered to me yet.
My Membership number is ITBC09871325 and i have paid an amount of Rs 2150 including delivery charges on my credit card. The product was supposed to be delivered in 3 weeks max but was not done. When contacted I was told that my address was difficult to find (what an answer!! I got my passport to the same address excuse me!). They said it would again be despatched but they asked for a different address so I gave my office address lest they come up with one such reason. I again waited for for more than a more but the product never came. So contacted again and they said there was some technical problem and they would despatch soon. I again waited and waited and received a call from the courier person and he was saying that I should pay the amount upon delivery!!! What crap??? I had already paid for this and told him so, but he said he was supposed to collect, since there are issues he is returning the product back to India Today Book club, i didnt have any option.
I contacted customer care again and they were asking my credit card statement which i produced and its going to be another 2 months since i sent my statement to them and the product has not yet been delivered yet as promised!! I have written n number of emails and no proper response.
I want my money to be credited back to the same credit card account. I want to go to the office in person but not sure where. 7 months is long enough!! Is there any other way I could get back my money!! I dont want to do any business wiht these people and have been telling about the same to my freinds and relatives. I live in bangalore. Is there anyway i could get rid of this problem?
Saraswathi
9880488984
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