Attn Mr. Jeetendar Kumar Thakur
Hi
This is in reference to India Today book club reference ITBC 09902342. I had placed an order for a pair of shoes and a watch in feb. I got the delivery in mid April that is after 1.5 months.
Even worse that the shoe size ordered was 10 whereas the one sent was of size 8. The order had correctly captured the shoe size and it was a mistake while processing the order.
I called up and cancelled the the order. Since then I have made almost 20 calls (each of minimum duration 10 mins) and still my money hasnt been refunded. I spoke to Jeetendar Kumar Thakur, who promised that the money would be refunded ASAP. Even emailed all the details to him the same day.
When I called yesterday again, I was told that they havent received the package back. I called up BLUE DART (Unique Reference for the consignment is 12346397464 on April 21) and they tell me that the package was delivered to ANJU, India today Book Club on 22 April at 2:40 PM. They cant provide POD for consignments older than 3 months.
Kindly refund my amount ASAP. I had attached the return courier bill with the package for a refund as it cost me another 350 RS.
Kindly look into this ASAP!!!
Regards, Navraj
9501080302
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