Dear Sir/madam,
This with reference to the purchase made from M/s India Today bookclub for purchase of Reebok Tracksuit - cost Rs 1099/- paid by credit card on 5th April, (HSBC Credit card). The order was booked on Phone after failure while booking through Internet.
Indiatoday ref No. ITBC 0998709 (as per Indiatoday bookclub).
In last 2 months i have sent some where 20-25 mails and made several calls to the customer care dept of Indiatodaybook club (STD Calls). Every call or mail they respond with the same problem that, the courier was misplaced and matter has been sent to concerned department and will be resolve in few days. and this i am hearing since last two months. Even I have spoken to two supervisor who all except the fault and apologizes but no action till date. After paying in advance full payment and making calls worth Rs200- 250, there is no response on the supply.
I have all proofs of payment made, mail correspondence and Phone bill statement for the calls i have made to customer care dept.
Now these people are harassing me politely and there in no ethics and commitments.
The order was booked in the name of Shaiju Nambissan. Address Tiruvanmiyur, Chennai- 41, Tamil Nadu, and registered mobile number is 9176674784.
I kindly request you to let me know the procedure to tackle the issue and the method to get the material.
I have sent so many mails to [email protected] and [email protected], there address is
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
I can produce the documents like payment proof and mail correspondence with telephone bills for the calls i have made for the followup.
Sincerely appealing for a justice and a solution
Thanking you
Shaiju nambissan
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