ITBC -Book Club / Reebok Fitness Kit
Not received the said product

I have booked for Reebok Fitness Kit offered by ITBS over internet which was failed on accepting the credit card. Subsequently I received a phone call from ITBC Delhi on same day that your transaction over internet has failed now you can book over telephone by confirming the amount for Rs.3, 199/- for said product which was processed and said payment made by debiting the amount from my HDFC Card for which I received the sucessful payment to ITBC from my HDFC Card Customer Care thro SMS .

It is surprised to receive the SMSs from ITBC that my payment has failed and asked me to send SMS acceptance that the amount will be paid at the time of delivery. 27.03.09again same day &, 25.03.09.

Now tell me where this amount of Rs.3, 199/- is credited which was debited to my card account for the said product offerede by ITBC.When I enquired my HDFC Card Officials, they told clearly that the amount got credited to ITBC only.

Pl.look in this matter and do the needful.