We bought Kenstar microwave on 4th July. Just after few days we started facing issues with it. The problem was that it stopped working after every couple of minutes. We complained about the same to the company which in turn sent a mechanic who replaced one of the parts. Again after few days we started facing the same issue. We expressed our desire to replace the product as we didn't pay for a defective piece. But company again sent a mechanic who failed to understand the issue and recommended to get the product replaced. Its been more than 2 weeks that we are following up with a manager in Kenstar who every day says that he's already dispatched the product but we haven't received anything till date.
Calling Kenstar microwave ovens terrible would be an understatement. The customer service is pathetic beyond description. They are just looking to fool customers.
0 comments