As I was accompanying a business collegue to Miami on a last minute flight, I was obliged to book a three legged flight to LHR from Central America, via Miami and JFK, the last leg being with Air India. Normally I wouldn't bother but it was an attractive fare almost half the standard rate to London. The second part of the A.A. journey to NY, however, was almost 2 hours late and the delays were further compounded by being stacked above JFK airport for a half hour and then another 20 minutes just sitting on the tarmac. The end result was that I arrived in the terminal only 10 minutes before my Air India flight was scheduled to leave. OF course the delays didn't lay with Air India and I resigned myself to the next A.A. flight that evening to London. Unfortunately, my baggage was automatically forwarded to Air India and, as I was unable to check in, my baggage was left behind, presumably to be forwared on the following day. 5 days later, however, the baggage has not appeared and I'm starting to claim for the loss of my personal possessions for my one month trip. My complaint is that despite innumerable messsages to Air India, they have resolutely refused to acknowledge receipt, never mind answer A.A.'s messages and have failed to advise if the baggage is still sitting in Air India in JFK. It's not conceivable that they have never received any inquiry for my baggage and, with any response still pending after some 5 days since the inquiry began here in LHR, I wonder what Air India's baggage staff are being paid for. What is there role in such a simple issue and what are they doing to destroy Air India's reputation. As it is, and if Air India JFK are not obliged to extend the common courtesies between airlines and to fellow passengers, I'll be damned if I ever travel Air India again and that goes for everybody my company. My flight was AI 112 for 26th June, JFK to LHR. Is there anybody in Air India that can give their JFK baggage staff a proverbial kick up the backside and get them to respond to A.A.'s inquiry?
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