My-self Angshuman Ghosh (ITBC09172787, Order no: 880022523), a worst sufferer being a member of India today book Club.
After passing 8 letters to the response of India today book club I am here to get the justice.
Let me come to the details.
I attempted to get Reebok fitness kit from your India today book club on 24th Nov'09.
On 24-Nov-09:
At First, I tried to place my order in the following address (My residential address):
Angshuman Ghosh,
Bhawani Complex, Block-Q, Flat-1A,
Krishnapur, Kolkata-102.
Mob NO: 9883335757
The transaction was unsuccessful and there was no debit from my CITY BANK CARD ACCOUNT.
Then, I tried second times with my office address as mentioned below.
Chembiotek research,
Block BN, Sec-V, Salt lake, Kolkata-91.
Mob No: 9883335757.
The transaction was successful and there was a debit of Rs. 2298 from my same CITY BANK CARD ACCOUNT.
Up to this it was good.
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On 28th Nov'09:
I got a phone call from your India today book club (911130818600), A lady named Miss/ Mrs Ritu informed me that there was some problem with the internet so the amount Rs-2298/ was not debited from my credit card and I have to go through a procedure by my mobile phone so that the amount can be debited from my account and then the order will be done.
I repeatedly asked that lady that my order is confirmed and I got an email from the concerned department regarding the confirmation. So I don't want to go for further any transaction from my credit card as because she might be wrong and there might be same transaction twice for the same product.
But the lady confirmed me that there was no transaction for my name with India today book club and she again confirmed that no order is there with my mobile no also.
More over If I pay twice for the two same order that and if I make complain one order will be cancelled and the amount will be refunded to my concerned credit card.
I went through the transaction and asked her name. The lady asked her colleague that whether she will say her name or not... this make the doubt to me regarding the transaction. and the lady just said her nickname Ritu (or false!!) and the order no ID:880022523!!! and dropped the phone.
>>>> I think its not a hard task to you to identify the lady who made the transaction.
>>>>Instantly I called back to India today book club at 18002006262 and they informed me to give the complain at another no: 1140502424. I called to that no (1140502424), Mr. Indrajit Sen was there and he listened my problem, and asked to hold the phone for a moment and after that he informed me that today's order yet not punched so make a complain via mail to [email protected].
>>> I also sent a mail to [email protected] well as [email protected] at the same day (28-nov-09), I made the second transaction for cancellation of order (880022523) and money refund.
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On 30-Nov-09:
Again I sent a mail regarding the cancellation of order (880022523) and refund of money.
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On 01-Dec-09
I received a reply from Dominic Savio, India Today Book Club. He mentioned there it was impossible to cancel the order as because it was already dispatched.
I don’t know how this was shipped as I informed the details of the matter just after placing the second order (It’s better to say that I was compelled to place the second order by the lady of India Today Book Club.)
>> Again I sent a mail to India Today Book Club, regarding the same issue mentioning that I might go to consumer forum regarding the same matter.
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On-04-Dec-09
I received a mail from Amit Kumar, Executive Relations, India Today Book Club. He suggested me for refusing the parcel on my door step. As soon as it will be returned, they will arrange for the refund.
>>>> The same day I replied that “Certainly I will not receive the product, but how long my money will be involved in your business without giving me any interest rather making me worried.
Please credit the money to my credit card account which you got from my CITY bank creditcard so that I can not blame me to become a member of ITBC.
If my order (ID: 880022523) is not cancelled I will go to consumer forum, human rights and also to the higher authority.”
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07-Dec-09
The parcel reached by Blue-dart courier but I refused that.
The consignment no was: 43588585224.
I sent a mail regarding the fact also reminding the letter from Amit regarding the refund of my money.
“As I refused the courier and did not receive your product please refund my money as you committed in the mail dated 4th Dec'09”
>> The same day I received the relply from Jagriti, India Today Book Club. He/She mentioned that after receiving back the parcel they will arrange refund.
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On 29-Dec-09:
After 22 days, I checked the details of my Citi Bank credit card account (from where the amount Rs. 2298/ was debited). Nothing was credited to my account from India today book club.
>>I sent mail to India today book club twice at the same day, to make the refund of my money.
>>I received two reply from them (Praveen and Prachi). They mentioned “With reference to your mail we would like to inform you that we might have received your order but due to some technical problem the same has not been updated in our system.
We request you kindly provide us some more days as soon as it will be updated we will do the needful soon.
>> Again I replied to refund my money back to my account by the first week of Jan’2010.
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I request you to do the needful for refunding my money to the concerned credit card ASAP.
How long the people will be harassed by India today Book Club??? (!!!).
Why the India Today employees tells lie and compel the customer for getting same product twice???
They should be punished/ penalized.
Angshuman Ghosh.
Complain no: 243244.
Order Id: 880022523
Courier consignment no: 43588585224.
Amount Rs. 2298
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