I had ordered 6 Reebok packs through 4 different orders for which the payment was made through credit card (SBI). Later on, 2 orders for 4 Reebok fitness pack were cancelled and reversal of payment was sought. A call was made to the helpline number 011-40502424 on the 15th of January to know the status (Orders were placed on 12th December and the cancellation was also made on the same day). Strangely, I was told that it was not yet cancelled. Then I was told that the order for reversal of payment was generated on 22nd of January and that I would get the refund within 22 days. After not getting the refund even after 22 days, I called the helpline number and was told that It woould take 15 days more for refund. Again it was strange that order for reversal of payment was generated for only one order (of 3 packs) eventhough instruction was given for reversal of payment for both the orders that I had placed. Phone calls to the helpline number have not solved the problem. Even emails to [email protected] have not solved it. Actually, very rarely I get a response through mail eventhough India Today Book Club claims that it would promptly reply within 48 days.
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