Hi,
I had booked a holiday package from India Today Book Club for Rs. 5, 700/- for 7 days and 8 nights. At the time of booking they had given a good list of destinations and resorts. It's been more than 8 months now, but I am unable to book any holidays through the site that they had provided. I had called them and mailed then at least 100 times, but nobody is interested in replying satisfactorily.
They informed me that for vacation booking problems, I need to get in touch with their agent, Big City Promotions. Again, I had called them up and written a lot of mails, but nobody was able to help me there. Recently, the site that they had provided was not even giving the list of destinations that was available. It has been more than 2 months now and the list is not visible. They don't have any mechanism to get that issue sorted in 2 months.
It appears that India Today Book Club and Big City Promotions are here just to loot the monies of the customers, but when it comes to give them the benefit back, they are not at all bothered. I have asked so many times to give me mail id or any other contact details of some senior person, but nobody has any informations. They don't have the facility to book the complaint in their site. Also, they don't have any process to deal with consumer's issues. They just keep on passing the buck from one person to another and are enjoy looking at the frustrated customer.
Can you help me in getting the refund of amount that I had paid to them? I am ready to wait, pay the monies to get this done, write / talk to anyone in this world, provided I would get my money back. I just want to teach them a lesson that stop playing with customer's monies and faith. It is their hard earned money. Hence, stop this drama and close down your company if you are not able to manage it properly.
Regards,
Mitul Rambhia
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