Following are the mails I sent to ITBC and they are not at all replying back to me. DO not believe in ITBC telesales guys and that to be if you are getting calls from 011 203009400 because the guys who calls from this number of ITBC always tell lies and cheat.
This is ridiculous and pathetic customer service by ITBC. Its been 7 days i have sent mail and i have not got a single reply from any of the IDs. Is this the way you treat your consumer then why are you showing that you guys are best in consumer satisfaction. I had a very good image about ITBC which I lost now. Even though your telesales guy cheated me I thought it's not the fault of ITBC but its the fault of only sales guy now I understand that whole team of ITBC are involved in cheating the customer. I am going to post this in all the internet sites, because i need solution for this or at least a sorry from that telesales guy and now also from ITBC. I have lost hope on you guys and I think its better to knock consumer complaint cell or court for this.
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On Mon, Feb 22 at 4:58 PM, Vinayak Das wrote:
Dear All,
It's been 3 days that I have sent the below mail and no reply from your side. This is really very shocking from a company like India Today. I had a very good image on India Today but you are really spoiling it by your customer support way. The most surprising thing is that even after marking a copy to the CEO nothing is happening.
Hope to see your reply soon.
Regards,
On Sat, Feb 20 at 1:47 PM, Vinayak Das wrote:
Dear All,
1) In the month of Jun I got a call from your telesales team for an holiday offer for 7 nights/8 days package anywhere in world. During the sales i was told that the hotels will be of 4-5 stars and booking will be very simple. So i paid Rs. 5943 for the package and after few days i got the invoice cum delivery note along with a booklet from ITBC (Invoice No. ORA090056361, Order No. OGA090057547, Membership No. ITBC0956613) and as per the instructions given in the bookelt I sent all the details duly filled to Big Promotions, Bangalore. They sent me the voucher after 1.5 months and from then I am trying to book the package but all in vain, as the destination I select will show as full and it also showing me that my last date for the booking is on March 12th which was surprise for me as i had received the voucher only in the month of September'09.
When I had got call from ITBC they had told me that package will be valid for 9 months and now it's ending within 7 months as I had got voucher only in sept'09. Also the number on the website is of UK and I was not been informed earlier and also hotels are actually only studio apartments which was also not informed earlier. The website of resort-store was given to book the package is pathetic as it always shows all the destination as full even if I tried to book 1 month before.
2) So after frustration I left this package holiday and stopped trying to book and thought I lost Rs. 5943 by trusting ITBC
3) But on 12th Feb @ 1 p.m. I got a call from 11 203009400 from one of your executive or telesales guy stating that as I had not booked the package he will help me out in booking the package and infact he told all my details correctly. Then i told him to book @ Kodaikanal for 3 nights from 11th March to 13th March and he even confirmed me that it has been booked and I will get booked voucher in my mail ID and also within 5 days courier will reach me.
Then he told me that as I am already a member there is one exciting offer for me as ITBC is celebrating its 25th anniversery on that date and he gave me offer of 1) Philips 7" Portable DVD player & screen for Rs. 7498 2) Philips Home Theatre System with DVD player and watch and holiday package for Rs. 7598 3) Samsung phone for Rs. 12, 000 4) Kodak Camera set for Rs. 9498. He told me that if I buy any one of these then I will get Rs. 50, 000 worth jewelery voucher free and I confirmed with for more than 5 times about this and he stick to it that it is for Rs. 50, 000
Hence I booked 1) Philips Home Theatre system set & 2) Kodak Camera and both out together i invested Rs. 17, 000 from my pocket because I was told that I will getting Rs. 1, 00, 000 Jewelery gift voucher and I can shop it in any leading Jewelery shop. Also he gave me 4 voucher number each worth Rs. 25, 000 by using which I can shop from www.bookclub.suratdiamond.com. Also he told me that as I had taken to packages i am entitled for a lucky draw in which there is assured gift of Apple Laptop/Mont Blanc pen set/Longines watch and that is when i took Kodak camera set.
The Jewelery Voucher numbers are
1) IB490664668 - Rs. 25, 000 - Fake number
2) IB486068761- Rs. 25, 000- Fake number
3) IB480041703- Rs. 25, 000
4) IB471515168- Rs. 25, 000
But after booking when i checked the first two number are invalid and last two numbers are for Rs. 5000 only and not for Rs. 25, 000 that means your executive has cheated me by giving those false codes and also by saying that I will be getting Rs. 1, 00, 000 Jewelery voucher wherein now I am entitled for only Rs. 10, 000. Also after placing the order he didn't gave me the booking no or order no and told me that I will get the SMS which I never got.
Yesterday I got Kodak camera set but with different membership no (ITBC10241902) and still i haven't got home theatre set and for which when i called today to your customer care center No. 11 40502424 he told me that Home theatre will reach in 7 to 10 days with only Rs. 5000 Jewelery gift voucher and he gave me order no as 44002313 and for this order my mebership no is same as my earlier holiday package number.
Also i came to know that my earlier holiday package of 7 nights/8 days for which your executive had booked me in Kodaikanal has not happened and instead he gave me Bangalore's number for the booking purpose.
Now kindly let me know what I have to do because
1) You guys didn't gave me proper details on the holiday package like how to book and all
2) When i had left the hope your executive cheated me by giving me false information like he had booked my holiday pacakge, that I will get Jewelery voucher worth Rs. 1, 00, 000, he gave me false codes, also gave false information on lucky draw of laptop.
I am a poor guy and my daily life depends on y small savings. I booked your package because I thought it's a good deal and now then when I had lost hope on it and thought that i lost my money again your executive called me and cheated me of my Rs. 17, 000 which i took because of Rs. 1, 00, 000 jewelery voucher.
So as you can see list of your false promises, cheating and fraud cases now please kindly do me a favour. I don't want your holiday package... i dont want to book it. And I will send the Kodak Camers set back to you and also cancel my Philips Home Theater system set.
Out of this please PAY BACK MY MONEY for kodak camera and Philips home theater system which will come to Rs. 17, 000 both put together.
And for sure cancel all my membership as i dont think it is worth to be a member of such a company where your executives cheat the customer.
Hope to receive your reply back very soon.
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