Hi,
I had booked 2 Reebok Fitness Kits on 5th Feb after seeing the ad in Mail Today. When I was placing the orders I was told that I would be receiving the orders within 15 days and that if I paid by credit card I would be receiving a Reebok wallet and a Key chain free. So I paid for my orders by credit card. The order numbers are -
1. 7700024996
2. 7700024997
After around 20 days I received a call from First Flight courier service that one of my orders has come but it was Cash on Delivery. I asked them to return it and contacted the Customer Service of Living Media. They said that both my orders have been put on Cash on Delivery and I would have to send my credit card statement by e-mail to prove that I have paid by credit card and then they will punch another order on that basis and send it to me. I called them again after a couple of days and this time some customer service agent told me that it was done by mistake he would change the status of my order to be paid by credit card. I received my 2nd order (No- 7700024997) after a few days, but it did not have the free gifts I was told I would be getting. On contacting customer service, some agent told me that I would have to visit the site www.indiatodaybookclub.com and claim my free gifts. After searching the site for a couple of days and failing to find the way to claim my free gifts I contacted them again. This time I was told that I don't have to go to that site and that it would sent to me directly. the agent said that he has punched in to dispatch my free gifts to me and I would be receiving it within a few days. When I didn't receive it I contacted them again, and this time I was told that the gifts have not been dispatched to me as they are out of stock and they don't know when they will receive the stocks. So, I should keep on contacting them and when they will have the stock, they will send me the free gifts, but they don't know how much time this was going to take.
All this while whenever I called up for my free gifts I would enquire about my first order (No- 7700024996), and I was always told that it has been dispatched and I would receive it soon enough. Whenever I asked them why it was taking so long for the order to come, they asked me to contact the courier service and check with them. Upon firmly telling them that it was their job to find out why the courier service was taking so long, one agent booked my complaint and told me that someone will be reverting back to with the reason for delay within 24 hours, but that call never came. Around a week back I got a call from First Flight courier again that my Kit has come but it is Cash on Delivery. I sent it back again and contacted the customer service. I was told that indeed my order was booked for cash on delivery and I would have to send my credit card statement to them and then they will send my order. I called them 2-3 times to tell them to change it to paid by credit card, but every time i was told that even though it was their fault, they cannot do anything about it. So, finally I sent them my credit card statement yesterday to email id [email protected]. I called customer service to tell them that i have sent them the statement and I was told that I would receiving a response within 48 hours, and I am still waiting for their response.
So, now I have received one order but not the free gift that goes with it and I am still waiting for my 2nd order (it has been 48 days that i placed the orders). After I receive my 2nd order then only I can claim the free gifts for it. And today I got 4 calls from India Today Book Club and each time I was told that I have sent them some SMS (which I have not sent) and they are responding to it and each of the agents tried to sell me some or the other product of Reebok.
Please Help!!
Poonam
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