Govt of India
National Disaster Management Authority
NDMA Bhawan, A-1,
Safdarjung Enclave, New Delhi-110 029
Tel no.: 011-26701742; Fax no.: 011-26701744
NO.G-II-4-09/10-SSP DATE: 21/04/09
To,
The Magistrate
District Consumer Disputes
Redressal Forum
C-22&23 Udyog Sadan
Mehrauli, Delhi- 68
Sub: Reg refund of money on non receipt of product
Sir
I booked an office kit over phone on 18/02/09 with India Today Book Club costing Rs 2799/-- and paid the amount by my credit card on the same day over phone.
2. According to them, the product will reach to me within 14 days but till now I have not received the product. The details of the order are as below:
Membership no.-ITBC-09875456 booking date 18/02/09
Booking ID -110003086
Consignment no. 43569702120 by Blue Dart courier date 27/02/09.
3. I called to India Today Book club about non receipt of product and complaint about this 5 times as below:
On 17/03/09 to Mr Anant Complaint no: 24137
On 02/04/09 to Mr Amit Complaint no: 49351
On 02/0-04/09 to Mr Jitender Complaint no: 49902
On 13/04/09 to Mr Rvinder Complaint no: 63586
On21/04/09 to Mr Ashutosh Complaint no: 75212
On 21/04/09 to Mr Justin Fernades Complaint no: 75255
4. Everyone responded that you will receive the product within next 4 working days but not yet received and am mentally harassed. And no action has been taken on the complaints as the product has not delivered to me onmy residential add as: Qtr no 222, CRPFqtrs, Sector 16-b Dwarka New Delhi -75.
5. I requested them to cancel the order and remit me Rs2799/-- with interest, they say either to mail or write us to cancel the order and no interest will be give as per their policy Whereas I am of the opinion that when order can be taken over phone, it can be cancelled over phone after verifying the identity.
6. It is therefore requested to kindly look into the matter so that my money be returned with interest and I be compensated for the mental harassment and coy makes consumer friendly policies so that customers are not harrased
Thanking You
Encls: email details
Yours faithfully
Suresh Singh,
Asst Commdt
9313110570
9968954641
contd
VARIOS E MAILS DONRE TO BOOK CLUB
Dear Sir
Pl mail me the complaints lodged by me tov you for non Delivering the Product. pl donot send me the computer generated replies.
Suresh Singh
& On Tue, 28/4/09, suresh payal wrote:
From: suresh payal
Subject: Fw: RE: Fw: RE:
To: "book club"
Date: Tuesday, 28 April, 5:45 PM
Dear Sir
why you r not providing me the details of my complaints from the datwe of purchase.
Suresh Singh
& On Tue, 28/4/09, Book_club wrote:
From: Book_club
Subject: RE: Fw: RE:
To: "'suresh payal'"
Date: Tuesday, 28 April, 2:57 PM
Dear Member,
We apologize for the inconvenience cause to you.
With reference to your mail, we would like to have a scan copy of your credit card statement, so that we can check the details and help you in the same.
Kindly make a note of your membership number for future reference.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always
For further queries & assistance please feel free to call at our helpline 011-40502424/1800 1024242 (Toll Free no.)
Thanks & Regards
Sumit Arora
India Today Book Club
%%%%%%%%%%%%%_
From: suresh payal [mailto: [email protected]]
Sent: 04-28 14:15
To: [email protected]
Subject: Re: Fw: RE:
Dear Sir,
Pl cancel my order and refund my amount with interestand send the details as desired at the earliest so that the information can be presented in consumer court. i feel cheated by you and feel harrassed.
Hope you will reply at the earliest
thanks
Suresh Singh
9968954641
& On Mon, 27/4/09, suresh payal wrote:
From: suresh payal
Subject: Fw: RE:
To: "book club"
Date: Monday, 27 April, 11:22 AM
Dear Sir
i am greatful that atleast u replied. Anyhow I REQUESTED FOR THE DETAILS OF CONVERSATION WHICH YOU HAVENOT SENT. KINDLY SEND AT THE EARLIEST. For you, its a case where a product was not sent but for me its totALL HARRASSMENT. I THEREFORE REQUEST YOU TO KINDLY PROVIDE ME THE DETALS TO PRODUCE BEFORE COURT. I HAVE NO OPTION LEFT .
PL DO THE NEEDFUL. REGARDS
suresh singh
& On Sun, 26/4/09, Book_club wrote:
From: Book_club
Subject: RE:
To: "'suresh payal'"
Date: Sunday, 26 April, 10:11 AM
Dear Member,
We apologize for the inconvenience caused to you as well as for replying late.
In this regard we would like to inform you that your order was well dispatched on 27th Feb. 2009. But due to some postal problem neither it had reached to you nor it had returned back to us.
so this is our humble request to you kindly provide us some time as soon a s the parcel will return back to us as undelivered we will arrange your refund at the earliest. As we have also forwarded your complaint to our concerned department.
We request you to kindly wait for some more time and you will receive the same very soon.
We value your association with the India Today Book Club and assure you of our best possible services in future.
Please do call us at 011- 40502424, 1800 1024242 toll free or for any further query get back to us.
Best Regards,
India Today Book Club
%%%%%%%%%%%%%_
From: suresh payal [mailto: [email protected]]
Sent: 04-24 17:36
To: [email protected]
Subject:
Sir
ii Suresh Singh booked a product costing Rs 2799/&- on 18/02/09. the details are as under
Mmbership no-ITBC 09875456
Booking ID 110003086
Consignment no 43569702120 blue Dart courier date 27/02/09
Any how i havent receved your product till now and fed up with your answers on your call centres citing one or othr reasons for non delivering the product. and feels very much harrased and cheated and wants to cancel the order wih the condition to refund my money back with interst which your telecallers refused saying such refund is not in their company policy. I was neither told during booking the product that after paying for the product neither the product will be deliverd nor refund wil be done.
NOW I HAVE NO OPTION LEFT THAN TO MOVE CONSUMER COURT .
I therefore request to kindly mail me the full detail of my conversation from the date of booking to various complaints made by during the period to present before the court.
HOPE YOU WILL SEND THE DETAILS AT THE EARLIEST.
regards Suresh singh
9313110570
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