Hi,
I had ordered for books on-line through India Today Book Club (Living Media India Limited) and paid with my credit card as it was a joint promo offer. Today, I received a VPP from the aforesaid company and was asked to pay Rs 525 as charges which for the consignment. As i was not present at the address (home), I wanted my mother who was there to open the consignment and see what was there inside but the courier person didn't allow her to do so beore paying the amount. After paying the courier person, the consignmnet was opened to find UNORDERED Encylopedia's and Britannica CDROM's. Please suggest how can I file a complaint on this?
I have also recieved the credit card statement debiting me for the value of the on-line purchase.
Today i see that this seems to be a common complaint against ITBC. Please advise.
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