Hi,
I am Krutang Desai. My India Today Book Club member ship no. is ITBC09970829. This complain is w.r.t. my current Order No. M-COMMERCE / 0EA090001197 (Complaint no. 239340), which consists of (1 swatch watch, 1 reebok laptop bag and 1 reebok shirt) for which I have already paid Rs. 3198. Actually this order had been placed on 8 September and its initial order no. was M-COMMERCE / 0GA090074224, which was not delivered to me due to some technical problem at their end. After repetitive calling to customer care, they reprocessed my order and gave me a new order no. M-COMMERCE / 0EA090001197 on 25th October.
However, this was not an end to it. I have yet not received the delivery of my order and every time when i call customer care, i just get one answer from them that due to some technical problem we were unable to process your order and it will DEFINITELY reach you in next 10 working days. When i give them a call after these 10 working days, the new operator gives the same answer and the delivery of my order is getting delayed undefinitely.
Moreover, the follow ups from my side are not only through phones, but i do have mail communications wherein also the same response is reflected.
I have already paid the amount (Rs. 3198) in advance and am regretting my decision now. I do not no how to get this sorted out and after loosing my patience, i am approaching this forum with a lot of hope that my order gets delivered at the earliest.
I request you to please help me overcome this. Please let me know if you need any further details. Also if this is not the proper channel, please let me know whom to approach.
Thanks and Regards
Krutang Desai
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