Hi,
I had ordered for a Rebok fitness kit from India Today Book Club and the order no. is TELESALES/880024141.It costed me Rs.2999 and I had paid this amount on 2nd Dec using my Credit Card. Though they have received this amount, they are still to deliver me this consignment.
My below attempts have not yielded any results as yet:
1. Telephonic conversation with Mr. Ashutosh Kumar on 15nd Dec But there is no record of that it is delivered to the customer nor it was sent back to India Today Book club. It was confirmed that they are arranging to send again and the consignment which would reach us in 5 days. However, till date we have not received the consignment.
2. On dated (22 Dec '09) again we talked over phone to Mr. Kapil. He confirmed that delivery record is showing that consignment has not reached us and assured yet again said that in 24 hours they will reply on this issue after consulting higher officer.
3. Again on dated (23 Dec) we have not received any reply, hence again we talked over phone to Mr. Mukul (complaint No275585). Inform all above story to him, Mr Mukul told me to send credit card statement. Hence its scan copy also enclosed for further action.
4. On dated 24th Dec we have received email, that your order has been fully processed from our end and has been dispatched on43588591900 through the BLUEDART under the 43588591900 consignment details. After going in detail through BLUEDARART website this parcel belong to Mr OP SHARMA, Jaipur not to me. We don’t know out why they had given wrong information to us. Moreover we have paid though my credit card and its details are enclosed to them. It seems they are not serious to attend our problem tell us correctly. But I strongly feel they are doing such mistakes regularly and misguiding their consumers and making profit by wrong practices in the market.
Kindly let me know every day why one or other story is being repeated if you want any information tell me at one time and solved my problem to avoid any legal action on this issue. Quick reply is awaited.
Thanks
RAHULKUMAR SODHANI
Dated 25th dec
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