Dear Counsellor
I have given an order to ITBC on 16th March order ID-MITBC-WEB-22161038 order num- Internet/OGA 090035477 for which i have got a confirmation also from ITBC on 18th March and i was asked to wait for 3-4 weeks, then i called them on 19th April-09 and was asked to wait for a week, then called on 23 Apr, 29 Apr, 13 May, 15 May, 18 May, 22May and 24th May. Every time i called i was asked to wait for 2-3 days or week but till date i havnt recieved my order, i have also spoken to two superwisers there Mr Azim & Mr Jitendra and they have promised to call on my cell to give despatch details but unfortunately they couldn't.
What is more surprising is that now i have been issued another order num-MITBC-WEB-22161038 under the same order id, giving reason that previous order was misplaced by Blue Dart Courier Co.and when i asked them to provide shipment/Docket num of parcel misplaced they said they are unable to give it
My membership num is ITBC-09943675
Now apart from getting my order i have two other complaints regarding them
1-Inspite of so many complaints what action senoirs have taken in my matter and
2-I have delibrately requested them to connect me to some senior than these superwisers but they have conveyed that ther's no provision of talking to them, please convey my complain to some senior manager (centre head) there as they will verify this and not to the supervisers or else they will again send a fake assurance to me to wait which i have been doing since last two months
Regards
Rehan Khan
0 comments